Refund policy

Last updated: 20 July 2026

We want you to love your Baire Threads bedding. If something isn't right, we're here to help. This policy explains how returns, refunds, and our 30-night guarantee work.

1. OUR 30-NIGHT GUARANTEE

You have 30 nights from the date of delivery to return your order.

If you return an item unused and in its original condition and packaging, you're eligible for a full refund of the product price.
Opened or used items may be eligible for store credit or a replacement at our discretion, provided they're returned clean and in re-saleable condition. For hygiene reasons, pillows, eye masks, and pillowcases can't be returned once opened, except where faulty.

Original outbound shipping is non-refundable on change-of-mind returns, and return shipping is the customer's responsibility unless the item is faulty or incorrect (see Section 3).

2. WRONG SIZE ORDERED

If you ordered the wrong size (for example, Queen instead of King), we'll make it right. Because size is chosen at checkout, this is treated as a change-of-mind order rather than a fault, but we'll still get you into the correct size:

The replacement item is free — there's no product charge for the correct size.
You cover the shipping cost of the replacement.

Reach out to support@bairethreads.com and we'll organise your correct size.

3. FAULTY OR INCORRECT ITEMS

If your item arrives faulty, damaged, or you believe you've received the wrong product, contact us at support@bairethreads.com within 14 days of delivery with:

Your order number, and
Clear photos of the item and its packaging.

We'll review and, at our discretion, arrange a replacement or a refund. In some cases we may not require you to return the item. There's no cost to you for genuine faults or fulfilment errors on our end.

4. HOW TO START A RETURN

Email support@bairethreads.com with your order number and the reason for your return. We'll confirm whether your item qualifies and send you return instructions. Please don't send items back before contacting us — returns sent without prior arrangement may not be processed.

5. REFUNDS

Once we receive and inspect your returned item, we'll let you know if your refund is approved. Approved refunds are processed to your original payment method within [5–10] business days, depending on your bank or provider. Original outbound shipping (where applicable) is non-refundable on change-of-mind returns.

6. FINAL SALE

Only items explicitly labelled "Final Sale" at the time of purchase are non-returnable, and only for change-of-mind reasons. Our standard pricing and any promotional or compare-at pricing does not make an item "Final Sale." Final Sale items remain covered for faults under your consumer rights (see Section 9).

7. BEFORE YOU OPEN A PAYMENT DISPUTE

If something's gone wrong, please contact us first at support@bairethreads.com. Most issues are resolved within 24–48 hours — usually faster than a formal chargeback or dispute process. We're genuinely happy to help, and giving us the chance to fix it is the quickest way to a good outcome.

8. FAIR USE

Baire Threads reserves the right to refuse a return or refund where we reasonably believe the guarantee is being misused — including repeated guarantee claims, excessive return patterns, or items returned in a condition inconsistent with the reason given. This does not affect your statutory rights.

9. YOUR CONSUMER RIGHTS

Nothing in this policy limits or excludes any rights or remedies you may have under the Australian Consumer Law, the UK Consumer Rights Act, or the New Zealand Consumer Guarantees Act, as applicable to your location. Our goods come with guarantees that cannot be excluded under these laws.