Refund policy

Last updated: 20 July 2026

We want you to love your Baire Threads bedding. If something isn't right, we're here to help. This policy explains how returns, refunds, and our 30-night guarantee work.

1. OUR 30-NIGHT GUARANTEE

You have 30 nights from the date of delivery to tell us if something isn't right, and we'll make it right.

Depending on the situation, we'll resolve it with a replacement, store credit, or refund — whichever best fits.
In most cases, you won't need to post anything back. Bedding is a personal hygiene product and can't be restocked once opened, so instead of asking you to pay return freight on a bulky item, we resolve issues directly — and you may keep, donate, or gift the item.
For hygiene reasons, comforters, pillows, eye masks, and pillowcases can't be restocked once opened, except where faulty.
For opened or used items, remedies are provided at our discretion based on the situation.
Where a return is required, we'll provide instructions — please don't send anything back without contacting us first at support@bairethreads.com.

Original outbound shipping is non-refundable on change-of-mind requests.

2. WRONG SIZE ORDERED

If you ordered the wrong size (for example, Queen instead of King), we'll make it right. Because size is chosen at checkout, this is treated as a change-of-mind order rather than a fault, but we'll still get you into the correct size:

The replacement item is free — there's no product charge for the correct size.
You cover the shipping cost of the replacement.

Product specifications, including dimensions, are as listed on the product page at the time your order is placed. We improve our range from time to time; later changes to sizes, inclusions, or design do not apply retroactively to earlier orders.

Reach out to support@bairethreads.com and we'll organise your correct size.

3. FAULTY OR INCORRECT ITEMS

If your item arrives faulty, damaged, or you believe you've received the wrong product, contact us at support@bairethreads.com within 14 days of delivery with:

Your order number, and
Clear photos of the item and its packaging.

To resolve size or fault claims quickly and fairly, we may ask for photos or simple measurements before providing a remedy.

We'll review and, at our discretion, arrange a replacement or a refund. In some cases we may not require you to return the item. There's no cost to you for genuine faults or fulfilment errors on our end.

4. HOW TO START A RETURN

Email support@bairethreads.com with your order number and the reason for your return. We'll confirm whether your item qualifies and send you return instructions. Please don't send items back before contacting us — returns sent without prior arrangement may not be processed.

5. REFUNDS

Approved refunds are processed to your original payment method within 3–5 business days of approval. Where a store credit is provided instead, it does not expire and can be used on anything at Baire Threads. Original outbound shipping (where applicable) is non-refundable on change-of-mind requests.

6. FINAL SALE

Only items explicitly labelled "Final Sale" at the time of purchase are non-returnable, and only for change-of-mind reasons. Our standard pricing and any promotional or compare-at pricing does not make an item "Final Sale." Final Sale items remain covered for faults under your consumer rights (see Section 9).

7. BEFORE YOU OPEN A PAYMENT DISPUTE

If something's gone wrong, please contact us first at support@bairethreads.com. Most issues are resolved within 24–48 hours — usually faster than a formal chargeback or dispute process. We're genuinely happy to help, and giving us the chance to fix it is the quickest way to a good outcome.

8. FAIR USE

Baire Threads reserves the right to refuse a return or refund where we reasonably believe the guarantee is being misused — including repeated guarantee claims, excessive return patterns, or items returned in a condition inconsistent with the reason given. This does not affect your statutory rights.

We provide one remedy per issue per order — a replacement, store credit, or refund, whichever best fits the situation — and remedies are not cumulative.

9. YOUR CONSUMER RIGHTS

Nothing in this policy limits or excludes any rights or remedies you may have under the Australian Consumer Law, the UK Consumer Rights Act, or the New Zealand Consumer Guarantees Act, as applicable to your location. Our goods come with guarantees that cannot be excluded under these laws.