Shipping policy

Shipping Policy

Last updated: July 20, 2026

Thank you for shopping with Baire Threads. Below are the terms that apply to the delivery of every order. Placing an order means you agree to this policy.

1. WHERE WE SHIP

We currently ship to Australia, New Zealand, and the United Kingdom. We do not ship outside these regions. If your delivery address falls outside our shipping zones, your order may be cancelled and refunded.

2. SHIPPING COST & METHOD

We offer one standard shipping method, and shipping is free on every order. We do not offer express, priority, or guaranteed-date delivery, and no faster paid option exists at checkout. Delivery timeframes below are estimates for our standard service only.

Because there is only one shipping method, any claim that an order failed to arrive by an express or guaranteed date does not apply to Baire Threads orders.

3. PROCESSING & DISPATCH

Orders are processed and dispatched within 1 to 4 business days of purchase. Orders placed on weekends or public holidays are processed on the next business day. During sale periods or high-demand times, processing may take a little longer, and we'll let you know if there's a meaningful delay.

You'll receive a shipment confirmation email with tracking as soon as your order leaves us.

4. DELIVERY ESTIMATES

Once dispatched, estimated delivery times for our standard service are:

Australia: 6–15 business days
New Zealand: 6–15 business days
United Kingdom: 6–12 business days

These are estimates, not guarantees. Delivery windows can be affected by carrier delays, weather, customs, public holidays, and remote or regional addresses — factors outside our control.

5. SPLIT PARCELS (IMPORTANT)

Our comforters are lofted and bulky, so an order may ship as more than one parcel. When this happens:

Parcels may be sent separately and arrive on different days.
Each parcel may have its own tracking number.
A tracking number showing fewer items than you ordered does not mean part of your order is missing — the rest is likely in a separate parcel already on its way.

If your full order hasn't arrived within 10 business days of the first parcel, contact us and we'll investigate with the courier/logistics.

6. ORDER TRACKING

You'll receive a tracking number by email once your order is dispatched. Tracking can take 24–48 hours to activate.

Tracking updates depend on the carrier, and scans sometimes pause for a day or two while a parcel is moving between facilities or clearing customs. A paused tracking status does not mean your parcel is lost — it's still in transit. If tracking hasn't moved for 10 business days, get in touch and we'll investigate on your behalf.

You can track your order any time here: https://bairethreads.com/apps/track123?nums=[TRACKING NUMBER]

7. CUSTOMS, DUTIES & TAXES

For orders shipped to New Zealand and the United Kingdom, your parcel may be subject to import duties, taxes, or customs fees charged by the destination country. These charges are the customer's responsibility and are not included in the product price or shipping.

Parcels can occasionally be held by customs for inspection. These holds are outside our control, and we can't release, expedite, or waive customs charges on your behalf.

8. ADDRESS ACCURACY

Please double-check your shipping address at checkout. We ship to the address exactly as entered on your order.

If an order is returned to us, lost, or delayed because of an incorrect or incomplete address provided at checkout, we're not able to cover the cost of re-shipping. We'll happily re-send the order once any re-shipping cost is arranged with you, or issue a refund for the product (less original shipping) once the parcel is returned to us.

9. CHANGES & CANCELLATIONS

Need to change your address or cancel? Contact us as soon as possible after ordering. We can only make changes or cancel before your order has been dispatched. Once an order has left our facility, we can't recall, redirect, or cancel it, and it will need to be handled under our Return & Refund Policy once it arrives.

10. LOST, STOLEN OR UNDELIVERED PARCELS

Marked delivered but not received: Please check with anyone at your address, look for a safe-drop or collection card, and confirm the delivery address on your order first. If it still hasn't turned up within 5 business days of the "delivered" scan, contact us and we'll open an enquiry with the carrier.
No movement in transit: If tracking hasn't updated for 10 business days, contact us and we'll investigate.
Genuinely lost parcels: Where a carrier confirms a parcel is lost in transit, we'll arrange a replacement or refund at no cost to you.

We can only begin a lost-parcel enquiry once the timeframes above have passed, as the vast majority of "missing" parcels are simply delayed or in a separate split parcel.

11. INCORRECT OR DAMAGED ITEMS ON ARRIVAL

If your order arrives damaged, or you believe you've received the wrong item, please contact us at support@bairethreads.com within 14 days of delivery with:

Your order number, and
Clear photos of the item and the packaging.

We'll review and, at our discretion, arrange a replacement or a refund. In some cases we may not require you to return the item. This process is set out in full in our Return & Refund Policy.

12. YOUR CONSUMER RIGHTS

Nothing in this policy limits or excludes any rights or remedies you may have under the Australian Consumer Law, the UK Consumer Rights Act, or the New Zealand Consumer Guarantees Act, as applicable to your location.